Company Profile

The Hispanic population is the fastest growing segment of the US population --- over 34 million persons or 12 % of the total population in 2001. Hispanics outnumber any other ethnic group in America today with over 6.8 million households and a purchasing power of more than $325 billion dollars per year. And the numbers are growing !

Is your Company ready to service the call center requirements of this important and growing customer segment?

The search for the best qualified Call Center can be time consuming and frustrating. We can speed up the process at no cost to you. Our 20 years in the industry has proven that not all Call Center operations were created equal and this is especially true in the emerging Hispanic Call Center industry.

Our Call Center Referral Service can help find the right call center to meet your Hispanic customer care, telemarketing, teleservice, customer support or help desk requirements.

What We Do

“We search Latin America, Canada, the United States and the World to find the right call center for your Hispanic Customer Care requirements.“

Mexico, the United States, Canada, the U.S., Puerto Rico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, India and the Philippines are just some of the countries that are presently providing services to Hispanic Call Center clients.

To qualify for inclusion in our database a center has to fulfill stringent criteria based upon actual operations. Centers are rated according to Benchmarking, Performance, Functional Capabilities --- including Line Load, Call-rate Structure, Campaign Track Record, Project management expertise, as well as other important criteria.

Whether you are looking to:

1. Establish a regional pilot
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2. Launch a full-scale international campaign
3. Control overflow on successful campaigns
4. Balance call load
5. Short-term or long-term projects

We can save you 20- 40% off standard U.S. call center campaign rates.

What do we offer you?

Experience. As former Call Center Directors, we know the centers that can provide the best value for your money and can make important suggestions to improve your results.

Confidentiality. Your needs will be kept in absolute confidence, until such time as you decide to sign a service agreement with the center of your choice. This service is FREE to your company since we get a referral fee from the call center that obtains your contract.

Time Savings. Instead of spending time to locate a suitable center, you need only visit one source for you Hispanic Call center requirements.

Cost Savings. We are going to help you get the best deal. We will only suggest a center that we believe will get the job done, on time and within budget.

How does the referal service work?

1. After receiving your project brief, we provide you counsel during the entire selection process.
2. Following our assessment and selection process, we determine the call centers that are qualified and interested in meeting your requirements.
3. The quotes and recent project results of these centers are evaluated and our recommendation on the best qualified call center is provided to you FREE for your evaluation.

Generally speaking, we will continue to work with you until both you and the service center are satisfied and a contract is signed.

If you wish, we can continue to provide support throughout the implementation and evaluation process. We offer a number of top quality fee-based services like:

• Strategic Planning and Consulting
• Direct Marketing and Communications Support
• Customized training
• Campaign Implementation
• Call Quality Audits
• Activity Reports
• Fulfillment Coordination
• And More …