Here are a few responses to frequent questions we receive ...

1. Do you do Outbound sales programs? Yes, we are very adept at outbound sales programs in Spanish and English. We generally work on a pay per hour or hybrid pay per hour plus a commission format. We will consider pay per performance only after a pilot period.

2. Can you handle Inbound calls? We can provide 24 x 7 Spanish and English, customer service and order taking with dedicated agents or in a pay per call format. Generally we require some evidence of the traffic patterns of calls and a weekly minimum of 1000 minutes and a set-up generally will apply to all new programs.

3. Can you do lead generation with data sources like the Internet, mobile and social media? We are proficient at creating large scale lead generation programs in a wide range of areas. Leads can be delivered in electronic format with audio attached, or the interested callers can be transferred directly to your own staff. The best programs combine outbound call work with data generated in other medias including mobile, social networks, Internet, radio or print. If you dont have data, we can help there as well.

4. How does pricing compare in call center services? In call center services we are 30 to 40% cheaper than similar services provided from Canada and the US. We are typically 10 to 20% cheaper than similar services in Latin America. We write clear concise contracts and focus on getting you the results you require.

5. How about Spanish and English data? We have a large inventory of lists and data for dialing, sales prospecting, e mail blasts and direct mailings in general, some of these are listed below.

• General US residential files
• Hispanics in the United States
• Mexicans in the United States
• Also- data for Mexico – send requirements.
• Company executives, c- level etc.
• Diabetes data
• Educational feeds
• Business files- can include Hispanic Businesses
• Pharmacy data- by ailment and by prescription
• Mortgage data – including weekly hotline
• Auto owners- make model year
• Bankruptcy data- including amounts
• New business connects- businesses just opening
• New consumer movers – households just arriving
• Doctors, Lawyers, Chiropractors, Dentists, Nurses

6. What kind of direct marketing services can you provide? We are happy to offers some very exciting new direct marketing services to the Hispanic and other markets in the US. These include double optin e mail blasts, inserts in local newspapers, and door hanger in select geographic markets in the US. In the case of direct marketing you provide the creative information, and we provide the method to deliver to the target audience. These promtions can be focused exclusively upon the Hispanic market, or we can also do similar promotions aimed at other markets. Talk to us to learn more.

Corporate offices: Hours - 9 am to 6pm CT / US Toll Free - 866.904.6927 / Email: contact@hispaniccallcenters.com

Hispanic Call Centers is a leading provider of Spanish and English Direct and Internet Marketing services, Hispanic and English databases and lists, as well as inbound and outbound call center, telemarketing, tech support and customer services originating in the U.S., Canada, Mexico, El Salvador, Guatemala, Costa Rica, Nicaragua, Puerto Rico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, India, Sri Lanka and the Philippines.  General email:  contact@hispaniccallcenters.com or just CALL 1-866-904-6927. Call center services include 1-800 Order Taking, After Hours/Overflow Support For Existing Call Centers, Applications By Phone, Appointment Setting, Benefits Administration, Bilingual Call Center, Billing Inquiry Management, Brochure Request, Call Routing Services, Catalog Order Taking, Claim Status, Collections, Corporate Call Center, Credit Card Activation, Credit Card Processing, Customer Acquisition, Customer Care & Retention, Dealer Locator, Direct Response/Infomercial Call Handling, Data Entry, Disaster Recovery/Back-Up For Existing Call Centers, Dispatch Services, eCommerce Call Center Support, Email Inquiry Resolution (Automated & Custom), Fax Broadcasting/ Fax-On-Demand, Fulfillment Requests, Health Plan Services, (Primary Care Physician (PCP) Changes, Open Enrollment Plan Selection & Benefit Inquiries), Help Desk, Inbound Sales, Insurance Claims Processing, Interactive Voice Response, Lead Generation, Marketing Research, Operator Services, Order Capture, Order/Shipping Status, Outbound Telemarketing, Payment Processing / Checks By Phone, Product Registration, Promotion Sign-Up, Roadside Assistance, Rebate Administration, Reservations, Seminar Registration, Surveys, Technical Support/Troubleshooting, Telemarketing, Telesales, Third Party Verification, Voice Broadcasting, Warranty Registration & Administration, Web Chat, Welcome Calls. Copyright © 2000 - 2012 Hispanic Call Centers. All Rights Reserved.