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Global Business Process Outsourcing and Management Efficient and cost effective Business Processes are a key ingredient in ensuring the growth and profitability of any business. Ensuring your systematized business processes work well and in a flexible manner allows any corporation to expand and contract effortlessly with market forces. Many places throughout the world have ample highly educated, technically savvy, university graduates looking to provide the exact services you are wanting, at a price that is highly affordable. Outsourcing your project can result in massive savings, more sales or improved customer response. For many the idea to consider outsourcing is a complex but attractive option. Your business may actually have a large or medium-sized call center operation, but you may be plaque by the problems of high costs, depreciating infrastructure, local tax and social security payments, and high agent rotation. Perhaps you have discussed the possibility to outsource business activity to more cost efficient organizations, but you don’t want the problems of dealing with different time zones, currencies, international payments and the management of distant agents. Hispanic Call Centers specializes in managing your outsourced tech support, telemarketing, telesales and any other call centre requirements. We are here to take the headaches away from you, setting up and managing these activities utilizing the many years of knowledge and experience of our staff. Hispanic Call Center has more than 15 years of outsourcing experience in the English, US Hispanic, Mexican and Latin American markets. We work closely with both you and the call centers to provide a managed scalable service that will meet all your needs, both for short term projects and long term activities. We can provide your organization with quality services at reduced costs. Mexico, the United States, Canada, Puerto Rico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, Costa Rica, El Salvador, Guatemala, India, Sri Lanka and the Philippines are just some of the countries that are presently providing services to Hispanic Call Center clients. |
BPO Business process outsourcing services Hispanic Call Centers is all about making life easier for you. We create outsourcing partnerships for your call centre and telemarketing requirements, and manage those relationships on your behalf – allowing you to focus on your business growth and advancement. The concept is simple and the rewards can be significant. By having our organization manage the process, you are allowed to focus on the larger picture and not the day to day agent management. By outsourcing you eliminate problems and avoid many of the local cost payments, infrastructure, taxes and other personnel requirements. We are a small team of dedicated individuals that are focused on ensuring the highest standards for you and your company. Outsourcing let’s you free your business and let it grow more organically. Some of the large range of call centre services we provide:
You benefit by having a highly efficient operation and the added management and support ensures the highest results for your projects. We monitor the language quality -- either Spanish or English -- ensuring your contacts are comfortable and receptive. We ensure that the centers work to clearly defined parameters and set understandable goals to achieve the outcomes you desire at a price that meets your budget. Non-voice solutions Besides the range of voice service, we also offer Non-voice Solutions including BPO & Content Conversion and Data Processing. Our experience and expertise enable us to provide solutions that are delivered on schedule within defined budgets. We ensure your project receives the utmost priority from partners that provide high quality and cost-effective solutions through highly competent and dedicated specialists.
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Hispanic Call Centers is a leading provider of Spanish and English Internet Marketing services, Hispanic and English databases and lists, as well as outsourced inbound and outbound call center, telemarketing and customer services originating in the U.S., Canada, Mexico, El Salvador, Guatemala, Costa Rica, Nicaragua, PuertoRico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, India, Sri Lanka and the Philippines. General email: contact@hispaniccallcenters.com or just CALL 1-866-904-6927. Call center services include 1-800 Order Taking, After Hours/Overflow Support For Existing Call Centers, Applications By Phone, Appointment Setting, Benefits Administration, Bilingual Call Center, Billing Inquiry Management, Brochure Request, Call Routing Services, Catalog Order Taking, Claim Status, Collections, Corporate Call Center, Credit Card Activation, Credit Card Processing, Customer Acquisition, Customer Care & Retention, Dealer Locator, Direct Response/Infomercial Call Handling, Data Entry, Disaster Recovery/Back-Up For Existing Call Centers, Dispatch Services, eCommerce Call Center Support, Email Inquiry Resolution (Automated & Custom), Fax Broadcasting/ Fax-On-Demand, Fulfillment Requests, Health Plan Services, (Primary Care Physician (PCP) Changes, Open Enrollment Plan Selection & Benefit Inquiries), Help Desk, Inbound Sales, Insurance Claims Processing, Interactive Voice Response, Lead Generation, Marketing Research, Operator Services, Order Capture, Order/Shipping Status, Outbound Telemarketing, Payment Processing / Checks By Phone, Product Registration, Promotion Sign-Up, Roadside Assistance, Rebate Administration, Reservations, Seminar Registration, Surveys, Technical Support/Troubleshooting, Telemarketing, Telesales, Third Party Verification, Voice Broadcasting, Warranty Registration & Administration, Web Chat, Welcome Calls. Copyright © 2000 - 2010 Hispanic Call Centers. All Rights Reserved. |
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