Services

Referral services

Hispanic Call Centers assists firms that wish to improve their Hispanic customer care services by helping them select the best Hispanic service providers for their projects and budgets. Since Hispanic Call Centers is a global referral service, we can generally find best-of-breed centers that can provide excellent value at much reduced rates.

Mexico, the United States, Canada, the U.S., Puerto Rico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, India and the Philippines are just some of the countries that are presently providing services to Hispanic Call Center clients.

Intermediary Services.

Depending upon the dimensions of the project, Hispanic Call Centers will often perform as a Master Agent, working between a major client and a number of call center providers to provide a layer of quality check and an orderly account reconciliation process. Hispanic Call Centers can also work with client to create infocommercials, print and other media promotions, Internet and e mail advertisements that will contribute to the overall promotion of products and success of sales campaign. More information.

Advisory Services.

Hispanic Call Centers principals have had extensive experience in the customer care and technology contact industry during the last 15 years. They offer their expertise and creativity to assist firms in planning, designing, launching and evaluating customer care campaigns. These campaigns cover a wide range of customer care requirements ---- from simple outbound telemarketing, to technical sales and sales support, to more sophisticated customer acquisition via chat at web sites.

Financial/Technical Feasibility proposals.

If requested Hispanic Call Centers can carry out the financial and technical feasibility studies, including equipment analysis and recommendations, and project planning for timely implementation of a new call center. Hispanic Call Centers can also assist in the design and configuration of telco equipment and circuits, private lines, software and other support elements. If requested, Hispanic Call Centers will supervise the initial project implementation and beginning months of operation to assure quality and financial benchmarks are achieved.