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Technical support and help desk services

Technical support and Help desk: For technology users, quality support is just as important as the quality of the product itself. Proper support to address issues is critical to customer satisfaction and loyalty. The frustration of busy signals, long hold times, language difficulties and incompetent staff can quickly result in lost customers.

Hispanic Call Centers provides a broad range of technical support and help desk services focused on achieving measurable, customer satisfaction for your business. We tailor support processes to encompass required activities, escalation procedures and system level reporting in a wide range of specific areas including troubleshooting, software & hardware problems, up-sell/cross-sell programs, corporate help desk support, warranty or post-warranty support.

Customer Care: Each customer contact is an opportunity to build and strengthen that relationship. A well-handled complaint can become a positive customer experience, a sale or a valuable update to your client database. Effective customer care can decreases your reliance on acquisition and grows your business in a more efficient fashion.

Hispanic Call Centers focuses on enhancing the customer experience by providing consistent service delivery across all types of interactions whether they be repeat purchases, change of personal details, complaint and issue resolution, billing information, thank-you or other client initiated calls, reservations, dealer location calls, fraud detection/prevention calls or requests for maintenance support

Hispanic Call Centers provides Spanish and English Call center, Internet Marketing and Database services:

Don't miss this opportunity ! Hispanic consumers represent the fastest growing market segment in America today.

Expert Consultation and Needs Analysis.
Service Expertise that means Quality Results.
Best Prices in the Industry.
No-Nonsense Attitude that gets Your Campaign up and running Fast.
The best Spanish and English telemarketing lists in the industry!

Hispanic Call Centers is the Industry leader in Call Center and Internet provisioning to this expanding market. We are genuinely interested in helping you and your company be a success!

Hispanic Call Centers is a leading provider of Spanish and English outsourced inbound and outbound call center, telemarketing and customer services originating in the U.S., Canada, Mexico, El Salvador, Guatemala, Costa Rica, Nicaragua, PuertoRico, the Dominican Republic, Chile, Argentina, Columbia, Bolivia, Venezuela, Panama, India, Sri Lanka and the Philippines. General email: contact at hispaniccallcenters.com or CALL 1-866-904-6927. Call center services include 1-800 Order Taking, After Hours/Overflow Support For Existing Call Centers, Applications By Phone, Appointment Setting, Benefits Administration, Bilingual Call Center, Billing Inquiry Management, Brochure Request, Call Routing Services, Catalog Order Taking, Claim Status, Collections, Corporate Call Center, Credit Card Activation, Credit Card Processing, Customer Acquisition, Customer Care & Retention, Dealer Locator, Direct Response/Infomercial Call Handling, Data Entry, Disaster Recovery/Back-Up For Existing Call Centers, Dispatch Services, eCommerce Call Center Support, Email Inquiry Resolution (Automated & Custom), Fax Broadcasting/ Fax-On-Demand, Fulfillment Requests, Health Plan Services, (Primary Care Physician (PCP) Changes, Open Enrollment Plan Selection & Benefit Inquiries), Help Desk, Inbound Sales, Insurance Claims Processing, Interactive Voice Response, Lead Generation, Marketing Research, Operator Services, Order Capture, Order/Shipping Status, Outbound Telemarketing, Payment Processing / Checks By Phone, Product Registration, Promotion Sign-Up, Roadside Assistance, Rebate Administration, Reservations, Seminar Registration, Surveys, Technical Support/Troubleshooting, Telemarketing, Telesales, Third Party Verification, Voice Broadcasting, Warranty Registration & Administration, Web Chat, Welcome Calls.