Services Provided to Call Centers by HCC
Hispanic Call Center provides a number of important products and services to call centers throughout the US, Canada, Mexico, Latin America and the world. For information on all these services contact us directly via e-mail with your contact information and we will arrange a conference call to discuss.
E-Learning For Call Center Agents: in an effort to improve call quality in mid sized centers, with one our associate group training group, we have just launched an extensive eLearning series covering in Sale, Customer Service, Collections, Supervision and General Telemarketing. The programs are based upon 15 years of training sessions with well-know companies, and these online courses are available in Spanish and English. This is a very inexpensive way to keep you call center agents well trained.
Hosted Dialer Systems: Web based dailing systems hosted in the US at less than $150 per seat per month, minimum 5 agents. Unlimited Call Plans complete with virtual PBX Call Center Features and an Online CRM – avoid the issues related to dialer maintenance, and minimize licensing and telecom costs ideal for both remote and non-remote workforces.
Call Center Campaigns: We have a large selection of outbound sales, lead generation, appointment setting and survey campaigns> all these campaigns are outbound in nature. Sometimes we have non/voice campaigns as well.
*Note- all inbound campaigns are provided ONLY under consulting or sales and marketing arrangements outlined below, and only following a stringent review process.
Consulting Services: Tell us what your Center goals are and we will help you achieve them. All consulting services are tailored to your requirements and have a fixed monthly retainer and incentive commission attached. Generally we request a 6 month commitment to achieve all goals.
HCC has been an active participant in the Sale & Deployment of all classes of call center campaigns – customer service, helpdesk, direct mail, Internet, outbound, customer acquisition, survey – and all facets of their sales cycle including prospect generation; sales collateral; client presentations; requirements analysis; campaign proposals; contract negotiations; script development; performance benchmarks, pre-launch logistics.
Sale & Marketing Services: Interested in grabbing a piece of the US English or Hispanic markets for your center … together we can create a sales and marketing strategy and represent your center in Canada and the United States. Let us locate new and interesting clients for you, inbound and customer services programs, and other verticals. Lets talk.
A successful sales strategy will depend as much upon our results as the centers capability to perform ad service the clients obtained.
Data, Data, Data, Lists, Lists, Lists: Lots Available: We have access to every imaginable pieces of data available for US, Canada, Mexico and Latin America in general. Business and consumer. We can also create custom data flows and Internet lead generation to assist in regular call campaigns. We have significant sources of Internet traffic available in the US, US Hispanic, Canada, UK, Mexico and Latin America. Good call work begins with the proper data and data sources.
DNC Compliance: – Consulting related to DNC and federal telemarketing laws.
Call Center Campaigns E learning systems Evalite – Double verification lead delivery systems Consulting Services Sales and Marketing Services Merchant Processing Services Long Distance Telecom Services Call Center Recruitment Call Center Executive Search CRM and Customer Management Systems Workflow Systems and Online forms Data, Databases, Dialing Lists, Internet leads, Other Leads Managed Call Center Service Contracts Full Call Center Deployments Hosted Dialers DNC Compliance