Frequently Asked Questions
Do you do Outbound sales programs?
Yes, we are very adept at outbound sales programs in Spanish and English. We generally work on a pay per hour or hybrid pay per hour plus a commission format. We will consider pay-per-performance only after a pilot period.
Can you handle Inbound calls?
We can provide 24 x 7 Spanish and English, customer service and order taking with dedicated agents or a pay-per-call format. Generally we require some evidence of the traffic patterns of calls and a weekly minimum of 1000 minutes and a set-up generally will apply to all new programs.
Can you do lead generation with data sources like the Internet, mobile and social media?
We are proficient at creating large scale lead generation programs in a wide range of areas. Leads can be delivered in electronic format with audio attached, or the interested callers can be transferred directly to your own staff. The best programs combine outbound call work with data generated in other medias including mobile, social networks, Internet, radio or print. If you dont have data, we can help there as well.
How does pricing compare in call center services?
In call center services we are 50% cheaper than similar services provided from Canada and the US. We are typically 10 – 20% cheaper than other similar services from Latin America. We write clear concise contracts and focus on getting you the results you require.
How about Spanish and English data?
We have a large inventory of lists and data for dialing, sales prospecting, e mail blasts and direct mailings in general to general US residents, Hispanics or Latinos in the United States, Mexicans in the United States, Mexicans in Mexico, Company executives, c- level etc., Diabetes data, Educational feeds, Business list including Latino and Hispanic businesses, Pharmacy data- by ailment and by prescription, Mortgage data – including weekly hotline, Auto owners- make model year, New business connects- businesses just opening, New consumer movers – households just arriving, Doctors, Lawyers, Chiropractors, Dentists, Nurses etc.
Besides call center services, what kinds of Direct marketing services can you provide?
We are happy to offers some very exciting new direct marketing services to the Hispanic and other markets in the US. These include double optin e mail blasts, inserts in local newspapers, and door hanger in select geographic markets in the US. In the case of direct marketing you provide the creative information, and we provide the method to deliver to the target audience. These promotions can be focused exclusively upon the Hispanic or Latino market, or we can also do similar promotions aimed at other markets like Blacks, Asians, Baby Boomers etc. Talk to us to learn more.
How about social media, are you involved in this new area ?
We are very interested in social media, and recently launched one of the pioneer social media divisions in spanish focused on helping spanish busineses take advantage of the benefits of this growing trend. We are also reps of one of the largest social media management teams in the US, who are growing extremely quickly with incredible results. Contact us for more information.
How about centers located in Asia or India that offer spanish or bilingual call center services, are they any good?